EXPERIENCE

General Manager                                                                                                                                              2022 - Present
​The Palm Restaurant              
          ● Increased Overall Sales by $1.2 Million, transforming an underperforming restaurant into a profitable operation.
          ● Increased Private Dining Sales by 50% year 1, continuing 25% year-over-year increase, achieving highest private dining sales
             percentage in the company.
          ● Received Rising Star Award for 2023
          ● Managed Flagship location, working along side Executive Concept Chef & Beverage Director.
          ● Spearheaded Grass Roots Marketing Campaigns by creating partnerships with the Houston Rodeo & Houston Food Bank,
             Developing Ambassador relations with multiple Hotels and local businesses helping driving sales.
          ● Spearhead venue operations including financial analysis of prelims and budgets, catering, banquet event services,           
              vendor sourcing and strategic planning                                   
          ● Manage cross-functional teams, total of 5+ managers and 70+members.                 
          ● Oversee all Forecasts, Sales, Costs, Labor, AvT, Inventory and Product Availability.

Senior Manager                                                                                                                                                  2019 - 2022  
Brennan’s of Houston     
          ● Manage restaurant with a $12-15 million annual revenue
          ● Report to Owner and Operations Director
          ● Oversee team of 13 managers, including 3 FOH, 4 BOH, 2 private dining, marketing, HR, reservations & facilities
          ● Redesigned Beverage Program, thus Increasing Sales, Lowering Costs, Reducing Inventory and Increasing Profit Margins.
          ● Winner of Houston Chronicle 2022 Best Fine Dining and Best Dining Experience
          ● Manage shifts with 250-400 average covers, including Sunday Brunch with Live Jazz Band (350-550 Covers)
          ● Plan low budget renovation project for underutilized patio space to create separate fine dining space to target 25-45
             years old. demographic
          ● Develop and implement marketing strategies and concepts that resulted in additional 25% revenue
                    ▪ Organized monthly Wine Dinners, Spirit Dinners and Happy Hours with reps and ambassadors
                    ▪ Re-installed the B-Line Service, shuttle service to local Theater District for patrons
          ● Created hiring criteria, training and performance evaluation for management positions
          ● Implement standards for managers, bartenders, captains, waiters, runners, resulting in 97% guest satisfaction
          ● Passed Level 1 Court of Master Sommeliers in May 2019    

Manager                                                                                                                                                                        2016 - 2019
Darden   
          ● Recruit, train and develop new and current team members.        
          ● Create sales-driven initiatives for team members to produce higher sales revenue.        
          ● Assess costs, COGS and AvT, forecast and track labor costs, inventory and product availability.

Sales Team Lead                                                                                                                                                            2015 - 2016
Total Quality Logistics        
          ● Supervision of small team.        
          ● Build personal book of business through Lead Creation        
          ● Keep Leads warm through Email Drip Marketing Campaign        
          ● 80% of Daily Touches through Cold Calls        
          ● Full Sales Cycle Role        
          ● Manage daily third-party relationships, resolve issues, negotiate cost with clients.

Key Manager                                                                                                                                                                 2010 - 2015
Darden


EDUCATION
Florida International University | Bachelor’s, Information Technologies
          ● Minor: Business